Returning & Replacement & Refund

We're bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!

1. Fail to receive an item?

When I request a return, will the shipping cost be refunded?

We will do our best to support your request. But sorry that the shipping fee is non-refundable. If it is our responsibility to generate a return, the shipping fee might be refunded depending on the severity of the problem.

2. Item that doesn't match the description

1)Colors not as described：

Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description.

Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors settings. We are committed to presenting the true appearance of the product, including its color.

But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

2)Sizes not as described:

Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements.

If you are hesitant between two sizes, we recommend that you select a larger size. If it doesn't fit after your receiving the goods, we suggest that you consult the local tailor to modify, we will reimburse you for up to 10% of the product price as a compensation.

3)Mis-shipped products:

For mis-shipped items (item shipped was not item ordered)

Above 3 situation, please email us contact@divanewlook.com they will help you to exchange or refund.

Returns

We only accept returns postmarked within 60 days from the purchase date. Return your parcel within 15 days after receive your parcel. Fees will be deducted per return package, or you can return by using your local post office at your cost.

1. Take the photo of the product
2. Leave a message or email us with the product and the reasons
3. Ship the package to our Chinese factory.

4. After we get the package we'll return your money in 7 days

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refunds

Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your original payment account per your request. You will get your money in few days. (Paypal: 1-2 days, Credit Card: 3-7 Days )

Note：The original shipping fee and insurance are non-refundable.